Monitor customer reviews for every location in one place
With so many avenues for online feedback, it’s difficult to identify consumer sentiment trends, and easy to miss negative comments that could damage your brand perception. All too often, by the time you uncover a recurring issue, the damage has already been done and a response is irrelevant.
RemedyPoint monitors all your customer feedback from 200+ sites in real-time. This rich data helps uncover trends as they surface by comparing reviews and ratings across all your locations. You can filter your review feed by rating, time period or by source to identify which areas and sites to focus on, and you’ll receive new review alerts so you’re always up to speed.
Take action on customer feedback
Respond to your customers in real-time, directly from your review feed. Your responses are automatically posted to third-party sites from within the platform. This empowers you to resolve issues promptly, show appreciation for satisfied customers, and build a personable, transparent brand reputation.
Generate new reviews from happy customers on sites that matter
Which sites do your customers care about most? Let’s make sure you have the highest ratings possible by prompting satisfied customers to post on top sites of your choice. By pre-qualifying sentiment and automatically routing happy customers to top review sites, RemedyPoint makes it convenient for satisfied customers to share their positive feedback online.
Automatically publish positive customer feedback on your website
One of the best ways to market your good reputation is to integrate your positive reviews directly into your website. RemedyPoint can automatically populate positive customer feedback from around the web onto any of your web pages, providing a substantial boost to consumer trust and landing page conversion. We also create review microsites that not only promote your best online testimonials, but also help generate new reviews from your happiest customers.
RemedyPoint is an all-in-one solution for reputation marketing. We bring together consulting, technology, and project management so you don’t have to knit things together yourself. You can be up and running in a week.